Find answers about Propzora, property verification, escrow, payments, accounts and transaction support.
Escrow is a process where transaction funds are held securely while the agreed conditions of a property transaction are being completed.
A buyer, seller or agent can create or invite parties to an escrow. The buyer reviews and accepts the transaction before funding. Once the agreed conditions are met, the buyer can confirm release and the funds are disbursed according to the escrow terms.
No. An escrow deadline passing does not automatically release or refund the funds. The escrow becomes overdue while the funds remain locked until the transaction is completed, cancelled or resolved through the applicable process.
Once the buyer confirms release, funds are disbursed according to the escrow terms. Where an agent is involved, the agreed commission is handled according to whether the agent represents the buyer or seller.
The buyer can initiate a cancellation request. The seller can accept or disagree. If the parties do not agree, the matter may proceed to dispute review. Refunds depend on the outcome of the applicable cancellation or dispute process.
A ₦2,000 withdrawal fee applies to eligible withdrawals that are not connected to a completed escrow transaction. Withdrawals from completed eligible escrow transactions do not attract this fee.
Propzora can help verify property documents and ownership information through its verification process, which may include document review, physical inspection and relevant authority or registry checks where applicable.
Depending on the property and transaction, documents may include C of O, survey plans, deeds, allocation documents, receipts, powers of attorney and other relevant property records.
No. Verification is a due-diligence service designed to help users assess property and document information. It does not guarantee that a property is free from every present or future legal, ownership or other risk.
Yes. Agents can participate in property transactions, manage applicable deals and receive agreed commissions through the escrow process.
Yes. An agent can be included as either a buyer-side or seller-side agent. The agent's role and agreed commission are recorded in the escrow.
Create an account with your required registration details and complete KYC when required to access applicable Propzora services.
A buyer, seller or participating agent can raise a dispute. Propzora reviews the available evidence, which may include transaction records, Deal Room communications, verification records and submitted documents.
Depending on the circumstances and evidence, the outcome may include a refund to the buyer, release of funds to the seller, or an agreed 50/50 split.
Report it to Propzora support as soon as possible. Do not send additional funds or continue the transaction until the matter has been reviewed.
If you cannot find the answer you need, contact our support team.
Email: support@propzora.ng
Phone: +234 705 652 8753
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Last updated: September 28, 2026
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