How Propzora collects, uses, and protects your personal data across every interaction on our platform.
Effective Date: 27 September 2026
At Propzora, we understand that your personal information is important. We collect and use personal information to provide our services, verify users, protect property transactions, process payments, maintain account security, prevent fraud, resolve disputes, comply with applicable laws and improve the way our platform works.
This Privacy Policy explains what information Propzora collects, why we collect it, how we use it, when we may share it, how we protect it, how long we may retain it, and the rights available to you.
By creating an account, using Propzora, submitting information to us, completing KYC verification, using our property, verification, payment or escrow services, or otherwise interacting with our platform, you acknowledge that you have read and understood this Privacy Policy.
Propzora processes personal data in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 and applicable regulations, directives and guidance issued by the Nigeria Data Protection Commission (NDPC).
Propzora is a real-estate technology platform designed to help users discover properties, verify property and ownership information, manage property-related transactions and use secure transaction and escrow-support services.
For purposes of this Privacy Policy, “Propzora,” “we,” “us,” or “our” means Propzora and the applicable Propzora operating entity responsible for providing the relevant service.
“You,” “your,” or “user” means any person who accesses or uses Propzora, whether as a buyer, seller, property owner, agent, or other authorised user.
Our platform may be used by eligible persons located in Nigeria and by eligible persons living outside Nigeria who are able to complete our required verification procedures and use our services.
The information we collect depends on how you use Propzora.
We do not collect every category of information from every user. Some information is collected when you create an account, while additional information is required when you complete KYC, fund your account, withdraw funds, list or verify a property, participate in an escrow transaction, or use other services.
When you register for a Propzora account, we may collect:
Your password is used to secure your account. You should never share your password, OTP or other account-security credentials with another person.
Additional information may be requested when you use particular Propzora services.
Certain Propzora services require identity verification before they can be used.
During KYC verification, we may collect and process:
Where applicable, identity verification may be performed through third-party verification providers and relevant identity-verification systems.
Propzora may use services provided by Paystack for applicable verification and payment-related functions and may use relevant Nigerian identity-verification systems or providers, including NIMC-related verification services, where applicable.
We may store the identity documents and verification information submitted through our platform in accordance with our security, legal, fraud-prevention, transaction and record-keeping requirements.
We do not currently use biometric liveness verification as part of our KYC process. Where a selfie is collected, it is used as part of our identity-verification and account-security processes.
KYC information may be required before a user can access certain transaction, escrow, funding or withdrawal functions.
When you add a bank account for withdrawals, we may collect and store:
Users may save multiple bank accounts where the feature is available.
For withdrawal purposes, Propzora applies an account-name matching requirement. A withdrawal may be rejected or restricted where the account name does not sufficiently match the verified user’s identity.
We do not collect BVN specifically for the purpose of processing withdrawals. BVN is collected and processed as part of our KYC and identity-verification processes.
When you fund your Propzora account through an available payment method or virtual account, we may receive and store transaction information supplied by our payment provider.
This may include:
Propzora may use payment providers, including Paystack, to facilitate payment and virtual-account services.
Payment providers may independently process certain information in accordance with their own privacy policies and terms.
Propzora does not require users to provide their full payment-card details to us where those details are processed directly by a payment provider.
If you create, manage, submit or interact with a property listing, we may collect information relating to that property.
This may include:
The information may be used to facilitate property discovery, property verification, transaction processing, escrow services, fraud prevention, dispute resolution and related Propzora services.
Users may submit property-related documents when verification, due diligence, escrow or another Propzora service requires them.
Depending on the transaction, documents may include:
This list is not exhaustive.
Users may be asked to upload any property-related document that is reasonably necessary for a particular verification, transaction, due-diligence or dispute process.
Property documents may contain personal information belonging to the user or third parties. You should only submit documents that you are authorised to provide.
Propzora may provide property and document verification services as part of an escrow transaction or where otherwise made available.
A buyer may request Propzora to carry out verification on their behalf. A buyer may also choose to conduct verification independently.
Where Propzora performs a verification assignment, we may record:
Depending on the transaction, relevant authorities or registries may include applicable state land authorities, land registries or other government or authorised institutions.
The resulting verification information may be provided to the relevant buyer through Propzora.
Verification records may also be retained as part of the transaction record and may be used for dispute resolution, fraud prevention, regulatory compliance or other legitimate purposes.
Our verification service is intended to assist users with due diligence. It does not constitute a guarantee that a property is free from every possible legal, ownership, encumbrance, dispute or future claim.
Propzora uses field agents where physical property or document verification is required.
Field agents are provided with the information reasonably necessary to perform their assigned verification work.
A field agent does not ordinarily receive the user’s complete identity or KYC profile merely because the agent is performing a property verification assignment.
The information provided to a field agent may include property information, document information, location information and assignment instructions necessary to perform the work.
Certain Propzora escrow transactions may include a private Deal Room for participating parties.
The Deal Room may allow authorised transaction participants to communicate with one another through text chat.
Deal Room communications may include information relating to:
Deal Room communications may be retained as part of the transaction record.
This is important because transaction communications may be relevant to customer support, dispute resolution, fraud prevention, compliance and determining what was communicated or agreed during a transaction.
Propzora may review relevant Deal Room communications where reasonably necessary to provide support, investigate a complaint, resolve a dispute, investigate suspected fraud, comply with law or protect users and the platform.
The Deal Room currently supports text communication. Users cannot upload photographs or other files directly into the Deal Room unless a particular feature is subsequently introduced.
When you access or use Propzora, we may automatically collect technical and security information associated with your use of the platform.
This may include:
We use this information to protect accounts, detect suspicious activity, identify unusual login activity, improve platform security and investigate potential unauthorised access.
For example, where our security systems identify a login from a new device or location, we may notify the account owner.
Propzora may collect or process location-related information associated with account activity, security events, property transactions and use of our services.
Location information may help us:
We may also process property location information because property location is naturally relevant to our real-estate services.
We do not represent that every location-related feature is active at all times. Features may change as Propzora develops.
Propzora may send users service-related communications, including:
These communications may be necessary to provide or secure the services you request and may not be treated as promotional communications.
We may also send promotional communications about Propzora services, products, updates, offers or other relevant information.
Users may opt out of promotional communications where an opt-out option is provided.
Opting out of promotional communications does not prevent Propzora from sending essential service, security, account or transaction-related communications.
Unless you tell us otherwise, we may send registered users who have a verified email address emails about what Propzora has built and how to get more from it. We group these emails into three categories:
If you have not set your email preferences, you may receive emails in these categories until you opt out.
Every one of these emails includes an unsubscribe link and a link to your email preferences page. You can unsubscribe from one category or from all of them, without logging in, and your choice takes effect straight away. We will not subscribe you again unless you ask us to. You can also contact us at any time, using the details in the Contact us section, to object to these emails.
We use an email delivery service provider to send these emails on our behalf. It handles information such as your email address and first name only to deliver the email. We do not include KYC details, bank details or other sensitive financial information in these emails.
Propzora may introduce additional communication channels in the future, including WhatsApp-based communications or push notifications. Where such features are introduced, they will be subject to applicable privacy requirements and the relevant communication preferences available to users.
Propzora does not currently rely on SMS as a standard promotional communication channel.
Propzora may use cookies and similar technologies to operate, secure and improve the website and platform.
Cookies may be used for purposes such as:
Propzora may introduce analytics or other technologies in the future.
Where non-essential cookies or similar technologies are introduced, Propzora will provide appropriate information and choices where required by applicable law.
Our Cookie Policy provides additional information about cookies and similar technologies.
Propzora does not currently use third-party website analytics services as part of its standard website operation.
We may introduce analytics, monitoring or performance tools in the future to understand how the platform is being used and improve our services.
Where such tools are introduced, the applicable privacy information and, where required, user choices will be updated accordingly.
Propzora may use personal information for the following purposes:
We use information to:
We use identity information to:
We use information to:
We use property information and submitted documents to:
We may use transaction records, communications, documents, verification reports and other relevant information to:
We may process information where reasonably necessary to:
We may use information to understand how users interact with our platform, identify problems, improve functionality and develop better services.
Where possible, information used for analytical or product-improvement purposes may be aggregated or otherwise used in a way that reduces unnecessary identification of individual users.
Depending on the information involved and the reason for processing it, Propzora may rely on one or more lawful bases recognised under applicable Nigerian data-protection law.
These may include:
The appropriate lawful basis may depend on the particular processing activity.
We do not rely on consent as the only legal basis for every processing activity. Certain information must be processed because it is necessary to provide a service, protect users, meet legal obligations or operate a secure transaction platform.
Propzora may disclose certain information to parties participating in the same transaction where necessary to facilitate that transaction.
For example, a buyer, seller or agent may receive information reasonably necessary to participate in an escrow transaction.
The information made available will depend on the user’s role, the transaction and the applicable Propzora service.
We do not intend to expose a user’s entire KYC profile simply because that user participates in a transaction.
Propzora may disclose personal information where we reasonably believe disclosure is required or permitted by applicable law.
This may include requests or requirements from:
Where legally permitted, we may assess and respond appropriately to requests for information.
We do not provide personal information merely because someone asks for it. We consider the applicable legal authority, the nature of the request and our obligations before making a disclosure.
Propzora may be used by eligible users living outside Nigeria, including Nigerians living abroad, provided they can satisfy applicable verification and service requirements.
Some third-party technology, payment, hosting, communications, security or service providers used by Propzora may process information outside Nigeria.
Where personal data is transferred or processed outside Nigeria, Propzora will take steps required by applicable data-protection law in relation to such processing.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include:
Access to sensitive information is limited according to the person’s role and the information required to perform that role.
For example, a field agent assigned to verify a property does not ordinarily need access to the user’s full KYC profile.
However, no internet-based system can be guaranteed to be completely secure. Users should also protect their passwords, OTPs and account credentials and immediately notify Propzora if they suspect unauthorised access.
Propzora retains personal information for as long as reasonably necessary for the purposes for which it was collected and for other lawful purposes.
Depending on the type of information, retention may be necessary for:
For active users, relevant account, KYC, transaction and security records may remain associated with the account while the user continues to use Propzora.
Some information may need to be retained after an account is closed because of legal, regulatory, fraud-prevention, dispute-resolution, financial-record or other legitimate requirements.
We do not interpret account deletion as requiring the destruction of every record where applicable law or a legitimate legal purpose requires continued retention.
Where information is no longer reasonably required and there is no lawful reason to retain it, Propzora may delete, anonymise or securely dispose of it.
Users may request deletion of their Propzora account.
When an account-deletion request is received, Propzora may:
Account deletion does not necessarily erase historical transaction records, KYC records, financial records, dispute evidence or other information that Propzora has a lawful reason to retain.
Where retained information is no longer needed for the purpose for which it was originally collected, we will handle it in accordance with applicable retention and data-protection requirements.
Subject to applicable law and relevant limitations, you may have rights relating to your personal data, including:
You have the right to receive clear information about how your personal data is collected and used.
You may request information about the personal data we hold about you and, where applicable, obtain a copy.
You may request correction of inaccurate or incomplete personal information.
You may object to certain processing activities where applicable.
You may request restriction of certain processing in circumstances permitted by law.
Where applicable, you may request your personal data in a structured and commonly used format or request its transfer where the legal requirements for portability are satisfied.
You may request deletion of personal information where applicable. This right is subject to legal and other permitted exceptions.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not necessarily affect processing that was lawfully carried out before the withdrawal or processing based on another lawful basis.
Where applicable law provides protections concerning solely automated decision-making, you may have rights relating to such processing.
You may raise a privacy complaint with Propzora and may also have the right to lodge a complaint with the Nigeria Data Protection Commission.
The NDPC recognises rights including access, rectification, objection, restriction, portability, erasure and rights relating to automated decision-making.
To request access, correction, deletion, restriction or other action relating to your personal information, contact:
Email: support@propzora.ng
You may be required to provide sufficient information to allow us to verify your identity before we process certain requests.
This is necessary to prevent one person from obtaining or changing another person’s personal information.
We will handle valid requests within the timeframe required by applicable law, subject to lawful extensions, verification requirements and other applicable limitations.
You are responsible for ensuring that information you provide to Propzora is accurate and reasonably up to date.
You should notify us where important account, identity, bank or contact information changes.
Providing false, misleading, fraudulent or unauthorised information may result in account restrictions, transaction restrictions, suspension, cancellation or other action permitted by our terms and applicable law.
Propzora is intended for adults.
You must be 18 years or older to create and use a Propzora account unless applicable law expressly provides otherwise for a particular service.
We do not intentionally design our services for children under 18.
If we become aware that a person under 18 has created an account or submitted personal information contrary to our requirements, we may take appropriate steps, including restricting the account and handling the information in accordance with applicable data-protection law.
Propzora may process personal information to identify, investigate and prevent:
Information relevant to an investigation may include KYC information, account activity, transaction records, device information, login records, property information, documents, verification reports and relevant communications.
Where a dispute, cancellation, fraud investigation or other transaction issue arises, Propzora may review information relevant to the matter.
This may include:
The purpose is to allow Propzora to investigate the matter fairly, protect the relevant parties and make decisions in accordance with the applicable Propzora agreement or policy.
Propzora may contain links or integrations to third-party websites, applications or services.
When you leave Propzora or interact directly with a third-party service, that service may process your information under its own privacy policy and terms.
Propzora is not responsible for the privacy practices of third-party websites or services that it does not control.
We encourage users to review the privacy policies of relevant third-party providers before submitting information to them.
Propzora relies on third-party providers to support certain functions.
These providers may include payment, identity verification, hosting, communications, security and other technology providers.
Where a provider processes information on behalf of Propzora, we expect appropriate contractual, technical and organisational safeguards to apply.
Where a provider independently determines how information is processed, that provider may also have its own privacy obligations and privacy policy.
If Propzora becomes aware of a personal-data breach or security incident, we will assess and respond in accordance with applicable law.
Depending on the nature and seriousness of the incident, this may include:
Propzora may update this Privacy Policy from time to time.
Changes may be made because of:
Where appropriate, we may notify users of material changes through the platform, email or another reasonable communication method.
The updated version will contain a revised effective date.
You are responsible for ensuring that information and documents you submit to Propzora are accurate and that you have the legal right or authority to provide them.
You should not upload another person’s personal information, identification document or property document unless you are authorised to do so.
You should also protect your account credentials and notify Propzora immediately if you believe your account has been accessed without permission.
This Privacy Policy should be read together with Propzora’s other applicable policies and agreements, including:
Those documents may contain additional information about how specific Propzora services operate.
If you have questions, concerns, complaints or requests regarding this Privacy Policy or the way Propzora processes personal information, contact us through:
Propzora Technologies Limited
Email: support@propzora.ng
Phone: +234 705 652 8753
When contacting us about personal-data rights, please provide enough information for us to understand and verify your request.
Propzora operates in accordance with applicable Nigerian laws and regulatory requirements concerning personal data and privacy, including the Nigeria Data Protection Act 2023 and applicable rules, regulations, directives and guidance issued by the Nigeria Data Protection Commission.
Nothing in this Privacy Policy is intended to remove or reduce any mandatory right or protection that cannot lawfully be excluded.
Effective Date: 27 September 2026
Last Updated: 27 September 2026
Propzora Technologies Limited
support@propzora.ng
Last updated: October 11, 2026 — Propzora Legal Team
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