Rules and guidelines for using Propzora safely. By accessing our platform, you agree to these terms in full.
Last Updated: September 27, 2026
These Terms of Service (“Terms”) govern your access to and use of the Propzora website, platform, applications, escrow services, property listings, verification services, wallet and funding features, and other services provided by Propzora.
By creating an account, accessing the platform, using any Propzora service, initiating or accepting an escrow transaction, funding your Propzora account, listing a property, participating in an escrow transaction, or otherwise using the platform, you confirm that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, you should not use Propzora or any of its services.
These Terms should be read together with our:
Where a specific transaction is governed by the Escrow Agreement, the Escrow Agreement applies specifically to that escrow transaction. Where there is a conflict between these Terms and the Escrow Agreement regarding the operation of a particular escrow transaction, the specific provisions of the Escrow Agreement will apply to that transaction.
Propzora is a real estate technology platform designed to support safer property transactions by providing tools and services including property listings, identity and KYC processes, property and document verification, escrow-supported transactions, transaction communication, payment and funding functionality, and related services.
Propzora is not a party to every transaction between users merely because the users discover one another through the platform.
A transaction receives Propzora escrow protection only where the transaction is actually created, accepted, funded and processed through the Propzora escrow system.
A user who discovers a property, seller, buyer or agent on Propzora and subsequently chooses to complete the transaction outside Propzora does so outside the Propzora escrow service.
For these Terms:
“Propzora”, “we”, “us” or “our” means Propzora and the applicable entity operating the Propzora platform.
“Platform” means the Propzora website, application, dashboard, wallet, escrow system, listing system, verification system, Deal Room and other digital interfaces operated by Propzora.
“User”, “you” or “your” means any person who accesses or uses the Platform.
“Buyer” means the person providing funds for the acquisition, payment, rental, lease, or other permitted real estate transaction being protected through an escrow.
“Seller” means the property owner, seller, landlord, or other person entitled to receive the property transaction proceeds.
“Agent” means a real estate agent, intermediary or other participating person who has been identified as representing either the buyer or the seller in an escrow transaction.
“Escrow” means a transaction created through the Propzora escrow system in which funds are held subject to the applicable transaction terms and release conditions.
“Deal Room” means the private communication area associated with an escrow transaction.
“Escrow Funds” means funds locked in connection with a particular escrow transaction.
“Platform Fee” or “Escrow Fee” means the applicable fee charged by Propzora for the escrow service.
“Withdrawal Fee” means the applicable fixed fee charged for qualifying withdrawals from funds that have been funded into the platform but have not been used for an escrow transaction.
“Verification” means a Propzora verification service requested by a user, which may include document verification, physical inspection, ownership investigation and checks with relevant authorities, depending on the verification service requested.
“KYC” means Know Your Customer and identity verification processes required by Propzora.
“Dispute” means a formal disagreement concerning an escrow transaction that is raised by a buyer, seller or participating agent and submitted for review.
“Overdue” means that the deadline recorded for an escrow transaction has passed while the escrow remains unresolved and the funds remain locked.
By using Propzora, you agree to comply with these Terms and all applicable laws and regulations.
If you are using Propzora on behalf of another person, company, partnership, estate or other organisation, you confirm that you have authority to act on behalf of that person or organisation.
You are responsible for ensuring that your use of Propzora is lawful in the jurisdiction in which you are located.
You must provide accurate information when creating and maintaining your Propzora account.
You must not create an account using another person’s identity, identification documents, bank details, phone number, email address or other personal information without lawful authority.
Propzora may require additional information or verification before allowing you to use certain features.
We may restrict, suspend or refuse access to an account where:
You are responsible for maintaining the confidentiality and security of your login credentials.
You must immediately notify Propzora if you believe that:
You are responsible for activity carried out through your account unless the activity resulted from circumstances for which Propzora is legally responsible.
You must not sell, transfer, rent, lend or otherwise give another person access to your account.
Propzora uses identity and customer verification processes as part of its efforts to maintain a secure platform and comply with applicable requirements.
Depending on the service or transaction, Propzora may collect and verify information including:
You agree to provide truthful, current and complete information.
Providing another person’s NIN, BVN, identification document or other personal information without lawful authority is prohibited.
Propzora may use appropriate third-party service providers, payment providers, identity verification providers, financial institutions, field agents, technology providers and other authorised parties where necessary to provide services, perform verification, process transactions, comply with applicable law, prevent fraud or protect users and the Platform.
The handling of personal information is governed further by our Privacy Policy.
Where available, Propzora may provide a wallet or account balance feature that allows users to fund their accounts and use eligible funds for transactions supported by the Platform.
A balance displayed on the Platform represents the amount recorded by Propzora’s systems for the applicable account or transaction.
Wallet balances must not be treated as a general-purpose banking service.
Users must not use Propzora primarily as a place to store funds without using the services for which the funds are intended.
Propzora may impose reasonable controls, verification requirements, transaction limits or temporary restrictions where necessary for security, compliance, fraud prevention, transaction review or service integrity.
Depending on the payment methods available at the time, users may fund their Propzora account through methods including:
The available funding methods may change.
A user must only fund an account using funds that the user is legally entitled to use.
Propzora may delay the availability of funds where confirmation from a payment provider, bank or financial partner is required.
A successful bank transfer does not necessarily mean that the funds are immediately available for withdrawal or escrow funding.
Propzora may require additional verification before making funds available where there is a reasonable security, compliance or fraud concern.
Propzora provides an escrow-supported transaction system designed to help parties manage real estate transactions through a structured digital process.
An escrow may be initiated or proposed by:
However, where the transaction requires the buyer to provide funds, the buyer must review and accept the proposed escrow before the buyer’s funds are locked for that transaction.
An invitation or proposed escrow does not, by itself, lock a buyer’s funds.
The applicable escrow details may include:
Users are responsible for reviewing the information displayed before accepting or funding an escrow.
A buyer may create an escrow and invite the seller and, where applicable, an agent.
A seller may invite a buyer and may include an agent in the proposed transaction.
An agent may also initiate an escrow invitation involving the relevant buyer and seller.
Where an escrow invitation is created by a person other than the buyer, the buyer must still review and accept the transaction before the buyer’s funds are locked.
The buyer should not accept an escrow until the buyer has reviewed the:
Propzora may allow property owners, agents and other approved users to create property listings.
A listing may contain information including:
A listing does not constitute a guarantee by Propzora that the property will be available, legally transferable, free from third-party claims or suitable for every buyer.
Users must independently review the information relevant to their intended transaction and should request appropriate verification where necessary.
An agent must not create or publish a listing representing another person’s property as the agent’s own property.
Where an agent is listing property belonging to another person, the relevant property owner or seller must be identified and associated with the listing as required by the Platform.
Agents are responsible for ensuring that information submitted about their relationship with the property owner is truthful.
Propzora may request evidence of an agent’s authority to market or represent a property.
Propzora may suspend, reject or remove a listing where the ownership information, agent relationship or supporting information cannot reasonably be established.
An escrow may include an agent commission.
The commission percentage or agreed commission amount must be entered and accepted as part of the transaction before the escrow is completed.
The agent must be identified as either:
Where the agent is a seller-side agent, the agreed commission is deducted from the seller’s transaction proceeds before the seller receives the remaining amount.
Where the agent is a buyer-side agent, the buyer is responsible for funding the agreed agent commission in addition to the amount required for the seller and the applicable Propzora escrow fee.
Upon successful release:
An agent’s commission arrangement is a transaction term and should be reviewed by all relevant parties before funding.
Propzora charges a fee for its escrow service.
The applicable fee is determined by the transaction amount and the pricing applicable to the Platform at the time the escrow is created or funded.
Propzora may provide an escrow fee calculator so that users can enter the proposed transaction amount and see the applicable fee before proceeding.
The calculator displays the amount payable without requiring the user to manually calculate the underlying percentage or pricing tier.
The applicable fee and other material charges will be disclosed to the user before the relevant payment is completed.
Propzora may change its pricing from time to time. Any change will apply according to the pricing displayed for the applicable transaction and will not retrospectively alter a completed transaction unless permitted by law and expressly agreed.
Propzora’s current internal escrow pricing structure is:
The customer-facing amount payable is the applicable amount displayed by the Platform at the time of the transaction.
Propzora may update its pricing structure in accordance with these Terms and applicable law.
Propzora does not charge the fixed ₦2,000 withdrawal fee where funds have been used for an actual escrow transaction and the escrow has proceeded to its applicable completion or resolution.
A fixed withdrawal fee of ₦2,000 applies where a user funds money into the Platform but does not use those funds for an escrow transaction and subsequently requests withdrawal of those funds.
For example, if a user funds ₦10,000 into the Platform, does not use the funds for an escrow transaction and later requests withdrawal, the applicable withdrawal fee is ₦2,000.
The withdrawal fee is separate from the escrow service fee.
Propzora may update the withdrawal fee by providing appropriate notice before the new fee applies.
Before an escrow can proceed, the buyer must fund the amount required for the transaction.
Depending on the transaction structure, the buyer may be required to fund:
For a seller-side agent, the agreed agent commission may be deducted from the seller’s proceeds.
For a buyer-side agent, the buyer must provide the agreed agent commission separately so that the seller’s transaction amount is not reduced by that buyer-side commission.
Funds required for an escrow remain subject to the escrow process until properly released, refunded or otherwise resolved.
Escrow funds are locked after the buyer has accepted the applicable escrow and successfully funded the transaction.
Once funds are locked, neither the buyer, seller nor agent may treat those funds as freely withdrawable personal funds.
The existence of a funded escrow does not mean that the seller has already received the money.
The seller receives the applicable proceeds only after the escrow is properly released under the transaction terms or following an authorised dispute resolution.
Each escrow may have a transaction deadline.
The deadline is recorded within the escrow details and is visible to the relevant parties.
The purpose of the deadline is to provide a clear reference point for the expected completion of the transaction.
If the deadline passes before the escrow is completed, the escrow status may change to OVERDUE.
An overdue status does not automatically:
Funds remain locked until the escrow is properly completed, cancelled, refunded or resolved.
A transaction may remain overdue while the parties continue working through verification, documentation or other legitimate transaction requirements.
The buyer is the party authorised to initiate the release of escrow funds where the transaction has reached the required stage for release.
Before releasing funds, the buyer should satisfy themselves that they are ready for the transaction to proceed.
When the buyer releases the escrow, Propzora processes the applicable disbursement according to the transaction structure.
Where a seller-side agent is included, the seller’s proceeds may be reduced by the agreed agent commission before payment to the seller.
Where a buyer-side agent is included, the seller receives the applicable full seller amount while the agreed buyer-side commission is paid from the buyer-funded amount allocated for that purpose.
Once a release has been properly processed, it may not be reversible except where a reversal is legally required, technically necessary, fraudulently initiated, or otherwise permitted under the applicable transaction rules.
The buyer may request cancellation of an escrow.
Submitting a cancellation request does not automatically cancel the escrow.
The cancellation request is presented through the Platform for the seller to review.
The seller may:
Where the seller accepts the cancellation, the escrow may proceed to the applicable refund process.
Where the seller disagrees, the escrow may enter the dispute or review process, and the funds remain locked while the matter is reviewed.
A participating agent does not have authority to approve or reject the buyer’s cancellation request solely by virtue of being an agent.
An agent may provide comments, information or evidence relevant to the cancellation or dispute.
Where a buyer no longer wishes to proceed and the transaction has not materially progressed, Propzora may review the transaction and, where appropriate, refund the buyer.
Relevant circumstances may include whether:
Where an escrow is properly cancelled and a refund is approved under the applicable cancellation process, the applicable escrow funds and the Propzora escrow fee will be refunded, subject to any amount that cannot lawfully be refunded or any transaction-specific circumstance disclosed before payment.
A cancellation request does not automatically determine who is entitled to the escrow funds.
Where the transaction has materially progressed, Propzora may consider all relevant evidence before deciding how the funds should be handled.
Relevant evidence may include:
Propzora’s review is intended to prevent a party from obtaining an unfair benefit from a transaction that has materially progressed.
A buyer, seller or participating agent may raise a dispute concerning an escrow.
A dispute may relate to matters including:
An escrow does not automatically enter dispute merely because its deadline has passed.
The party raising the dispute should provide relevant information and evidence.
Once an escrow enters a dispute or formal review state, the funds remain locked.
No party may withdraw or receive the disputed funds solely because they believe they are entitled to them.
Propzora may temporarily restrict certain transaction actions while a dispute is being reviewed.
Where necessary, Propzora may request additional information or documentation from one or more parties.
Each applicable escrow may have a dedicated Deal Room.
The Deal Room may allow the buyer, seller and participating agent to communicate about the transaction.
Users are encouraged to keep important transaction communications inside the Deal Room.
Messages, comments, uploaded documents, transaction events and other records associated with an escrow may be retained as part of the transaction record and may be considered when reviewing a dispute.
Users should not intentionally delete, conceal, alter or misrepresent information relevant to an active or potential dispute.
Propzora may review relevant Deal Room records where reasonably necessary to administer the escrow, investigate a complaint, prevent fraud, resolve a dispute, comply with law or protect users.
An agent participating in an escrow may provide comments, explanations, evidence or other information concerning the transaction.
An agent does not automatically have authority to:
The agent’s comments may nevertheless be considered by Propzora as part of the evidence.
Propzora may review a disputed escrow based on the evidence available to it.
The review may consider:
Propzora may request further evidence before reaching a resolution.
Depending on the evidence and circumstances, Propzora may resolve a disputed escrow by:
Where Propzora applies a 50/50 split as a dispute resolution outcome, the disputed amount will not be split beyond that equal allocation under the Propzora escrow dispute mechanism.
The existence of a dispute does not mean that either party is automatically correct.
Propzora will consider the available evidence and applicable transaction terms when reviewing the matter.
Users are responsible for providing accurate evidence when requested.
False documents, altered documents, fabricated messages, misleading statements or other attempts to manipulate a dispute may result in:
Propzora may not be able to resolve a dispute conclusively where relevant evidence is unavailable, contradictory or outside Propzora’s control.
Propzora may provide property and document verification services where requested by a buyer or where included in an applicable transaction.
Depending on the service requested, verification may include:
The relevant authority and verification process may vary by location and property type.
For example, verification may involve a relevant land registry, land administration authority, government office or other competent authority applicable to the property.
Where a field verification is required, Propzora may assign a field agent to carry out the applicable physical or documentary checks.
Where a buyer requests Propzora verification, the seller may be required to upload or provide relevant property documents.
The seller is responsible for ensuring that documents submitted are genuine, complete and lawfully provided.
Submitting a document to Propzora does not make Propzora the owner of that document or the property to which it relates.
Propzora may retain copies or records of verification materials in accordance with its Privacy Policy, applicable law and legitimate operational requirements.
Propzora verification is performed within the scope of the service requested and the information and records available to Propzora or its authorised field agents.
Verification is not a guarantee that:
A verification report should therefore be understood as a report of the checks performed and findings identified within the applicable scope.
Users remain responsible for reviewing the transaction and obtaining independent professional advice where appropriate.
A buyer may choose to conduct property and document checks independently instead of requesting Propzora verification.
Where a buyer chooses self-verification, the buyer is responsible for conducting those checks.
Choosing self-verification does not prevent the buyer from using Propzora escrow where the transaction otherwise qualifies.
However, Propzora’s verification service should not be represented as having been performed where the buyer independently conducted the checks.
Each seller, property owner and agent is responsible for the truthfulness of information they provide about a property.
Users must not:
Propzora may suspend or remove listings and accounts where there are reasonable grounds to suspect fraudulent, misleading or unauthorised activity.
A property, seller or agent may be discovered through Propzora.
However, a transaction is protected by Propzora escrow only when the transaction is actually processed through the Propzora escrow system.
If a user:
that transaction is not a Propzora escrow transaction merely because the property or party was discovered through Propzora.
Propzora’s escrow protection, dispute process and escrow-specific transaction controls do not automatically apply to such external transactions.
Users are strongly encouraged to use the Propzora escrow system where they want the protections and transaction controls associated with Propzora escrow.
Propzora may monitor transactions and activity for indicators of fraud, money laundering, identity theft, account takeover, document fraud, payment fraud or other unlawful activity.
Where appropriate, Propzora may:
Propzora may not disclose all security or fraud-detection measures because doing so could compromise the effectiveness of those measures.
You must not use Propzora to:
Propzora may use third-party financial, payment, identity verification, banking, technology or other service providers to support the Platform.
Examples may include:
Where a payment or financial service is provided by a third party, that provider may have its own terms and privacy policies.
A user’s use of the applicable third-party service may therefore also be subject to that provider’s terms.
Propzora will not represent a third-party service as being a Propzora service where it is actually provided independently by that third party.
Funding, refunds, withdrawals and disbursements may sometimes be affected by:
Where a delay occurs, Propzora may provide updates or request additional information where reasonably necessary.
Users are responsible for providing accurate payment and bank information.
A user must not provide another person’s bank account details unless authorised to do so.
Where a user provides incorrect payment information and a payment is consequently delayed, rejected or misdirected, Propzora may require additional verification before attempting a correction.
Propzora may not be able to recover funds that have been successfully transferred to an incorrect account where the error was caused by information supplied by the user.
Refunds are governed by the circumstances of the applicable transaction and our Refund & Cancellation Policy.
Where an escrow is cancelled and the applicable refund requirements are satisfied, the escrow funds and applicable escrow service fee will be refunded in accordance with the applicable process.
Refund processing may depend on the payment method originally used and the applicable payment provider.
Where a transaction is disputed, funds may remain locked until the dispute is resolved.
Users may request withdrawals of eligible funds in accordance with the Platform’s withdrawal rules.
Propzora may require:
The applicable ₦2,000 Withdrawal Fee applies to qualifying withdrawals of funds that were funded into the Platform but were not used for an escrow transaction.
The Withdrawal Fee does not replace or reduce an applicable escrow fee.
Propzora may maintain records of:
These records may be used to administer transactions, investigate disputes, prevent fraud, provide customer support, comply with applicable law and protect the Platform.
By using Propzora, you agree that we may communicate with you electronically through:
Electronic records may be used to provide transaction notices, security alerts, verification requests, service updates, receipts, dispute notifications and other important communications.
You are responsible for keeping your contact information current.
Propzora aims to keep the Platform available and functional, but we do not guarantee that the Platform will always be available without interruption.
The Platform may occasionally be unavailable because of:
Where reasonably possible, Propzora may provide notice of significant planned maintenance.
Propzora may display information supplied by users, agents, property owners, third-party providers or other sources.
While Propzora may review or moderate information in appropriate circumstances, not every piece of information displayed on the Platform is independently verified by Propzora.
Users should not assume that a listing or statement is guaranteed merely because it appears on the Platform.
Where a property has undergone a Propzora verification service, the scope and date of that verification should be considered.
Users may submit:
You remain responsible for content you submit.
You confirm that you have the right to submit the content and that submitting it does not knowingly violate another person’s rights or applicable law.
You grant Propzora a limited right to use submitted content where reasonably necessary to operate, display, process, verify, administer or improve the relevant service, subject to our Privacy Policy and applicable law.
The Propzora name, logo, branding, software, design, platform structure, original content, graphics, interfaces and other intellectual property belonging to Propzora remain the property of Propzora or its licensors unless otherwise stated.
You may use the Platform for its intended purpose.
You must not:
Propzora may contain links or integrations to third-party websites and services.
Propzora is not responsible for the content, security, availability or policies of third-party websites or services that it does not operate.
Users should review the applicable third-party terms before using an external service.
Propzora may temporarily or permanently suspend an account where reasonably necessary to:
Where legally and operationally appropriate, Propzora may provide an explanation for a suspension.
You may request closure of your Propzora account.
An account may not be immediately closed where:
Closing an account does not cancel outstanding obligations or erase transaction records that Propzora is required or permitted to retain.
Users are responsible for determining and complying with any tax, reporting, registration or other legal obligations arising from their property transactions, commissions, income or use of Propzora.
Propzora does not provide personal legal, tax, investment or professional advice merely by providing access to the Platform.
Information provided through Propzora is intended to support users in managing property transactions and using the Platform.
It does not automatically constitute:
Where a transaction requires specialist advice, users should consult an appropriately qualified professional.
Propzora will provide its services with reasonable care and in accordance with applicable law.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
Propzora is not responsible for losses arising solely from matters outside Propzora’s reasonable control, including where permitted by law:
Nothing in these Terms removes a user’s rights under applicable Nigerian law or excludes liability for matters that the law does not permit Propzora to exclude.
Any limitation or exclusion of liability in these Terms is intended to operate only to the extent permitted by applicable law.
Using Propzora does not guarantee that:
Propzora provides transaction infrastructure and services. Users remain responsible for their decisions and obligations.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs and reasonable expenses arising from your:
This provision does not require a user to indemnify Propzora for liability that cannot lawfully be transferred to the user.
Users may contact Propzora through the support channels made available on the Platform.
When making a complaint, users should provide sufficient information to allow Propzora to identify and investigate the matter.
Depending on the complaint, Propzora may request:
Propzora will review complaints according to the nature and circumstances of the matter.
Nothing in these Terms prevents a consumer from exercising rights available under applicable law or contacting an appropriate regulatory or dispute-resolution authority.
The FCCPC provides consumer complaint channels for eligible complaints under Nigeria’s consumer-protection framework.
Your use of Propzora involves the processing of personal information.
Propzora may process information necessary to:
Our Privacy Policy explains how personal information is collected, used, stored, disclosed and protected.
By using Propzora, you acknowledge that your personal information may be processed in accordance with the Privacy Policy and applicable Nigerian data-protection law.
Propzora uses cookies and similar technologies where necessary to operate, secure, analyse and improve the Platform.
The types of cookies and similar technologies used by Propzora, together with information about how users may manage them, are explained in the Cookie Policy.
Propzora may update these Terms from time to time.
Where a change is material, Propzora may provide appropriate notice through the Platform, email or another suitable communication method.
The updated Terms will indicate the applicable effective or update date.
Your continued use of Propzora after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.
If you do not agree to a material update, you should stop using the affected services.
Existing transactions will generally continue to be governed by the Terms applicable when the transaction was accepted, unless the updated Terms are required to apply by law or the parties expressly agree otherwise.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
If Propzora does not immediately enforce a provision of these Terms, that does not mean that Propzora has permanently waived its right to enforce that provision.
Any waiver must be understood in the circumstances in which it is given.
These Terms, together with the Privacy Policy, Cookie Policy, Escrow Agreement, Refund & Cancellation Policy and any transaction-specific terms accepted through the Platform, form the contractual framework governing your use of Propzora and the applicable services.
Where a specific written agreement applies to a particular transaction, that agreement may contain additional terms.
You may not transfer your rights or obligations under these Terms to another person without Propzora’s prior written consent, except where permitted by applicable law.
Propzora may transfer or assign its rights or obligations where reasonably necessary in connection with a restructuring, merger, acquisition, sale of assets, change in service provider or other legitimate business arrangement, subject to applicable law.
These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory rights or protections that apply to a consumer under applicable law.
Any dispute concerning these Terms will be handled through the appropriate dispute-resolution or judicial forum with jurisdiction under applicable Nigerian law.
Nothing in these Terms prevents a user from exercising a statutory right to seek redress before a competent regulatory body, tribunal or court.
For questions, complaints, account issues or support relating to these Terms or Propzora services, users may contact Propzora through the support channels displayed on the Platform.
Propzora
Website: propzora.ng
Email: support@propzora.ng
Phone: +234 705 652 8753
Additional contact channels may be provided through the Platform.
By using Propzora, you acknowledge that:
These Terms take effect on the date published by Propzora and remain in effect until replaced by a subsequent version.
Last Updated: September 27, 2026
Propzora
Safer property transactions. Built around verification, structured escrow and trust.
Last updated: September 27, 2026 — Propzora Legal Team
